Terms and guidelines
Complaint procedure
We strive to ensure that our guests always have the best possible experience while staying with us. If, contrary to expectations, you are dissatisfied with your stay, please contact the hotel staff. We are always interested in finding a solution to any complaints.
If you and the hotel staff are unable to find a satisfactory solution initially, you have the option to contact the Complaints Board for Hotel, Restaurant and Tourism under the Danish Competition and Consumer Authority.
As always, we hope that you will be satisfied with your stay at Arthur Hotels, but if you have any questions or concerns, please feel free to contact us at any time.